Return & Refund Policy

Thank you for shopping at [thefashionloop]. We appreciate your business and strive to provide the best products and services. If you are not completely satisfied with your purchase, we’re here to help.

Returns

  • Eligibility: You have [X] days from the date of delivery to request a return.
  • Condition: Items must be unused, unworn, and in their original packaging with tags attached.
  • Non-Returnable Items:
    • Gift cards
    • Personalized/custom-made items
    • Perishable goods (e.g., food, flowers)
    • Sale or clearance items (unless defective)
  • Return Process:
    1. Contact us at [support@thefashionloop.com] with your order number and reason for the return.
    2. We will provide a return authorization and shipping instructions.
    3. You are responsible for return shipping costs unless the item is defective or incorrect.
    4. Once received and inspected, we will process your refund or exchange.

Refunds

  • Processing Time: Refunds are processed within [X] business days after we receive and inspect the returned item.
  • Refund Method: The refund will be credited back to your original payment method.
  • Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error.
  • Delayed or Missing Refunds: If you haven’t received your refund, check your bank or contact your credit card provider, as processing times may vary.

Exchanges

  • We replace items only if they are defective or damaged.
  • If you need an exchange, contact us at [support@thefashionloop.com] within [X] days of receiving your order.

Damaged or Defective Items

If you receive a damaged or incorrect item, please contact us immediately at [support@thefashionloop.com] with your order number and photos of the issue. We will resolve the issue as quickly as possible.

Return Shipping Responsibility

  • Customers are responsible for return shipping costs, except in cases of defective or incorrect items.
  • If you receive a prepaid return label from us, the cost will be deducted from your refund unless otherwise stated.