Return & Exchange Policy

1. Eligibility for Returns & Exchanges

• Items must be returned within [X] days of the delivery date.
• Items must be unused, unwashed, and in their original condition, with all tags and packaging intact.
• Proof of purchase (order confirmation or receipt) is required.
• Final sale items, gift cards, and personalized/custom-made products are not eligible for return or exchange.

2. How to Initiate a Return or Exchange

1. Contact Us: Email us at [your email] or fill out the return request form [link to return page].
2. Approval & Instructions: Once your request is approved, we’ll send you return instructions.
3. Ship the Item: Send the item back to our return address within [X] days. We recommend using a trackable shipping method.
4. Processing: Once we receive and inspect the item, we will process your refund or exchange.

3. Refunds

• Approved returns will be refunded to the original payment method within business days.
• Shipping fees are non-refundable unless the return is due to a mistake on our part.
• If you haven't received a refund after [X] days, please check with your bank before contacting us.

4. Exchanges

• If you’d like to exchange an item, please specify the replacement product or size.
• Exchanges are subject to availability. If the item is unavailable, we will issue a store credit or refund.

5. Damaged or Defective Items

• If you receive a defective or incorrect item, contact us within [X] days of delivery with photos.
• We will replace the item at no additional cost or offer a full refund.

6. Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is damaged or incorrect.
• We do not provide prepaid return labels unless otherwise stated.

For any questions, reach out to us at [support@thefashionloop.com].

Thank you for shopping with [thefashionloop]!